Managed Services

Imagine knowing what your IT costs were going to be for the coming financial year, a full six months before the year even starts? And, imagine your IT assets performing at their best - being managed by a professional team of technical experts who would ensure high availability, reliability and security. With IQX’s Managed Services this is what you get.

IQX’s Managed Services are fixed-fee, customized technology solutions packages designed to keep your environment running the way you need it.

Like a car, technology infrastructure such as servers, networks and PCs need regular maintenance and tuning to keep them running well. Software updates, capacity planning and performance and event log monitoring help you get the most from your IT infrastructure. Responsive technical support services mean you get support when you need it - for a fixed monthly fee, with no hidden surprises.

Our Managed Services are delivered though a leading edge, enterprise level remote support, monitoring and management platform and are coupled with the skills and professionalism of our technical team. Our Managed Services provide a consistent and hassle-free approach to IT service delivery, improving availability, performance and visibility of your systems, reducing the cost and consumption of IT.

Our Managed Services customers report between 30% - 50% cost savings on their annual support and maintenance costs after switching to a IQX Managed Services agreement.

Our proactive and comprehensive Managed Services model is designed to unite your requirements with industry best practice, reduce downtime and improve performance and security to provide you with a competitive edge.
It enables your internal IT resources to focus on ensuring that IT is aligned with the business and other specialist projects, rather than being burdened with ongoing maintenance and operational support.

Our Managed Services options are available pre-packaged or can be tailored to suit your requirements.

Our agreements typically include:

  • Network and operating systems monitoring
  • Unlimited business hours service desk and support services (remote and onsite as required)
  • Committed service level targets
  • Backup and disaster recovery services
  • Patch management
  • Event log management
  • Online asset management
  • Licensing management
  • Antivirus and anti-spyware management
  • Network, server and desktop inventory and audits
  • Online customer portal for logging and reviewing tickets
  • Vendor management (hardware, software and service providers)
  • User and mailbox management
  • Capacity planning for core infrastructure
  • Test restoration of data
  • Monthly executive summary reporting.

IT Operations